FAQs

Shipping

How much is delivery?

How long does delivery take?

Do you ship internationally?

I haven't received my order

Returns

Do you accept returns?

How do I return an item?

My item is damaged, what do I do?

Monthly Subscription Box

When am I billed?

Is there a minimum subscription length?

When will I receive my box?

Can I pause my subscription?

How do I cancel my subscription?

How much cancellation notice do I need to give?

Products

How do I use my Cosy Pods

What type of wax do you use?

Are your products safe around pets

About Cosy Candles

Where are you based?

Are your products made in the UK?

Are your products CLP compliant?

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