We aim to ship all orders within 1-2 business days. Orders are despatched using either Royal Mail 48 or Royal Mail 24 (depending on your chosen method at checkout). Orders are then delivered within 1-4 business days.
We're sorry to hear this. Please send an email to firstname.lastname@example.org with your order number and a picture of the issue, we will then resolve asap by either sending a replacement or issuing a refund.
If you subscribed before the 20th of the month then you'll receive that month's box within a few days.
If you subscribed on or after the 20th then you'll receive the following month's box which we aimed to despatch by the second week of that month. So if you subscribed on the 21st March then you'll receive your first box in the second week of April and won't be billed again until 1st May.
Cancellation requests need to be made before 7 days of your renewal to allow us to to cancel your service and not process your next order. Any cancellation requests within 7 days of your renewal date will not be processed until the following month.
Cancellation requests cannot be processed within 3 days of placing your order. This gives us time to process and dispatch your order. Any requests before this time will not be processed.
The Cosy Pods are 110g in size so are pretty large and will last for quite a while. We recommend cutting them into 6 equal pieces and using 1 small piece at a time - each piece should last for multiple burns.
The fragrance shouldn't be a problem at all, our products are used around pets all the time with no issues at all. However, the fragrance oils do contain chemicals so it's important that your pets don't consume our products.